The Iphone Software Update Server Cannot Be Contacted Mac

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3 Ways to Fix iPhone Software Update Server Could Not Be Contacted 1. Update or Restore your iOS Device Without iTunes. One of the most obvious solutions to this problem is to try and update the device without using iTunes. This solution will however only apply to you if the device is not in recovery mode and you know your passcode. Sep 26, 2014  Use OTA Update – the on-device delta update mechanism is available on the iPad, iPhone, or iPod touch through Settings General Software Update Use Firmware – pre-downloading the proper IPSW firmware file will get around the failed update server connection, then you can update manually with that firmware file.

When you use iTunes to update or restore your iPhone, iPad, or iPod, you might see an alert message that says iTunes could not contact the software update server because you're not connected to the Internet. It will advise you to make sure your Internet connection is active and try again. Follow the steps below to fix the issue.

Update or restore your iOS device without using iTunes

You need to use iTunes to update or restore your iOS device if you forgot your password and are locked out, or if your device is in recovery mode.

If that's not the case, you can update or restore without iTunes using these steps:

  1. Disconnect the iPhone, iPad, or iPod touch from your computer.
  2. On the device, turn on Wi-Fi. We recommend that you connect to a network, not a personal hotspot, when you download software updates.
  3. Update the device by going to Settings > General > Software Update.

If this doesn't fix the issue, go to the next solution.

Connect to the Internet and the iTunes Store

Open a browser on your computer and see if it can load a webpage. Then, try to connect to the iTunes Store.

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  • If you can't connect to the Internet, contact your computer administrator or Internet service provider (ISP) for help. Or, try a different computer or network.
  • If you can connect to the Internet but see an error message when you try to connect to the iTunes Store, find solutions to possible iTunes Store errors.
  • If you can connect to the Internet but the iTunes store shows a blank white page, identify and remove Layered Service Provider software.

If these solutions don't fix the issue, edit or reset your hosts file.

Edit or reset your hosts file

Your hosts file might block access to the software update server. Here's how to edit or reset your hosts file.

If you use a Mac

If you use a work computer, check with your computer administrator before you edit the hosts file.

  1. In Finder, select Applications > Utilities > Terminal from the menu bar.
  2. In the Terminal application, type the following command and press Enter to open the hosts file:
    sudo nano /private/etc/hosts
  3. When prompted, type your user password. Note that nothing appears in the Terminal window when you type the password.
  4. Use the arrow keys on your keyboard to move through the hosts file.
  5. If any line includes apple.com, add a number sign (#) and a space character to the beginning of the line.
  6. To save the hosts file, press Control-O.
  7. At the filename prompt, press Enter.
  8. To exit, press Control-X.

If this doesn't fix the issue, your security software might be out-of-date or misconfigured. You can resolve issues between iTunes and your security software.

If you use a Windows PC

On your Windows PC, reset the hosts file.

If this doesn't fix the issue, your security software might be out-of-date or misconfigured. You can resolve issues between iTunes and your security software.

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Try these steps first

  1. On a Mac with macOS Catalina 10.15, make sure your Mac is up to date. If you have a Mac with macOS Mojave 10.14 or earlier, or a PC, make sure you have the latest version of iTunes.
  2. If your device couldn't be restored and you get a message that 'an unknown error occurred [error number]', use these steps.
The Iphone Software Update Server Cannot Be Contacted Mac

If you still see the error, try the steps below.

Choose your error number or message

  • 1, 2, 3, 4, 6, 9, 10, 11, 12, 13, 14, 16, 17
  • 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37,
    40, 53, 56
  • 1002, 1004, 1011, 1012, 1014, 1015
  • 1600, 1601, 1602, 1603, 1604, 1611, 1638,
    1643–1650, 1667, 1669, 1671
  • 2001, 2002, 2005, 2006, 2009
  • 3002, 3004, 3013, 3014, 3015, 3194, 3200
  • 4005, 4013, 4014, 4037

The Iphone Software Update Server Cannot Be Contacted Machine

  • 'Mobile Update Failed.'
  • 'Apple Pay Not Available on this iPhone.'
  • 'There was a problem downloading the software.'
  • 'The device isn't eligible for the requested build.'
  • 'Invalid response.'
  • 'The required resource can't be found.'

Update the software on your Mac or PC

If you see error 10, your iOS device might have a newer version of iOS than is supported by your computer. You'll need to update the software on your Mac or iTunes on Windows before you can update or restore your iOS device.

macOS 10.11 and later:

  1. Disconnect and then reconnect your iOS device to your computer. You might need to unlock your iOS device before it is recognised by your Mac.
  2. When you see 'Software update is required to connect to your iOS device', click Install to download and install the software so that your Mac can update or restore your iOS device.

Windows: Update to the latest version of iTunes.

The Iphone Software Update Server Could Not Be Contacted Mac

If you continue to see error 10, or you don't see a dialogue asking you to update the software on your Mac, contact Apple Support.

Make sure that your device can communicate with Apple servers

If you see error 1671, your computer is downloading necessary software. Wait for the download to finish, then try again.

If you see one of the errors below, your computer might not be able to connect to Apple servers or your iPhone, iPad or iPod touch:

  • 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200
  • 'There was a problem downloading the software.'
  • 'The device isn't eligible for the requested build.'

Here's what to check:

  1. Make sure that your computer can communicate with the Apple software-update servers.
  2. Check your third-party security software.

If you see error 4037, your computer is unable to update your device because it's passcode locked and the device wasn't unlocked for the update or restore. Unlock your device and try again. Learn what to do if you forget your passcode.

If you still see an error, contact Apple Support.

Mobile Update Failed or Apple Pay Not Available alert

If you see either 'Mobile Update Failed' or 'Apple Pay requires an Update on this iPhone' alert after an update, learn what to do.

Check your security software

  • If you see error 9, use these steps.
  • If you see errors 2, 4, 6 or 1611, check your third-party security software. Then check your USB connection.
  • If you still see an error, contact Apple Support.

Check your USB connections

If you see error 4005, 4013 or 4014, use these steps.

If you see one of the errors below, check your USB connection, USB cable, USB port or computer:

Update
  • 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643–1650
  • 2000, 2001, 2002, 2005, 2006, 2009
  • An error that includes 'invalid response'

Here's what to check. Try again after each step:

  1. Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
  2. Switch to a different USB port on your computer. Don't plug into your keyboard.
  3. Switch to a USB port on a different computer.
  4. If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.

Iphone Server Cannot Be Found

Check your hardware

Cannot Connect To Server Iphone

If you see error 53, use these steps.

If you see one of the errors below, you might have a hardware issue:

  • 1, 3, 11, 12, 13, 14, 16
  • 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
  • 1002, 1004, 1011, 1012, 1014, 1667, 1669

The Iphone Software Update Server Cannot Be Contacted Mac Os

Here's what to check. Try again after each step:

  1. If iTunes is already open, quit and reopen it.
  2. Check your third-party security software.
  3. Make sure that your USB cable, computer and network are reliable. Then try to restore your device twice more.
  4. Check for outdated or modified software.

If you still see the error, contact Apple Support.

Check for outdated or modified software

Ipad Software Update Server Not Contacted

If you see error 1015 or a message that 'the required resource can't be found', your device might have unauthorised software modifications (jailbreaking). Or you might be trying to install an earlier version of iOS (downgrading).

To restore your device to the latest version of software, use recovery mode.

If you still see an error, contact Apple Support.